Refund Policy

Read the agreements, policies, and terms that govern your use of the Just QA platform.

Refund Policy

Last updated: 13th May 2026

Welcome to our Refund Policy (the "Policy").

This Policy applies to all purchases made through JustQA (the "Platform") and describes the refund, cancellation, and credit-related rules of Nerqis Ltd, a company incorporated under the laws of the Republic of Cyprus, with registered office at 7 Magdanis Street, Flat/Office 101, Kato Polemidia, 4152 Limassol, Cyprus, and registration number HE487200 (the "Company", "we", "us", or "our").

1. Subscription Fees

All subscription payments (monthly or annual) are billed in advance.

Initial subscription purchases may be refunded within 14 days of the purchase date, provided that the Platform has not been substantially used.

Subscription renewals and partially used subscription periods are non-refundable.

Subscriptions renew automatically unless cancelled before the end of the current billing period. You may cancel your subscription at any time, and cancellation will take effect at the end of the active billing cycle.

2. Usage-Based Credits (Coins)

Credits ("coins") are used to access and run services on the Platform.

Subscription Credits:

Coins included in a subscription plan are allocated on a monthly basis and are valid only for the active billing period. Any unused subscription credits expire at the end of the billing cycle and do not roll over to the next month.

Purchased Credits (Top-Ups):

Coins purchased separately are not tied to a subscription period. Unused purchased coins remain valid for up to twelve (12) months from the date of purchase. After this period, any unused coins will expire.

Coins are consumed based on usage and are non-refundable once purchased or allocated. Credits have no monetary value, cannot be transferred, and cannot be exchanged for cash.

3. Free Trials

If a free trial is offered, no payment method is required unless otherwise stated.

Free trials automatically expire at the end of the specified trial period.

No charges apply unless you actively purchase a subscription.

Once a subscription begins after a free trial, standard billing terms apply.

4. Billing Errors and Technical Issues

Refunds may be provided in cases of:

  • duplicate charges
  • billing errors
  • technical issues preventing access to the Platform

Refund requests must be submitted within 14 days of the relevant charge.

To request a refund, please contact: [email protected]

5. Chargebacks and Disputes

If you believe a charge has been made in error, please contact us before initiating a chargeback or payment dispute with your payment provider.

Fraudulent or abusive chargeback activity may result in suspension or termination of access to the Platform.

6. EU Consumer Rights

Nothing in this Refund Policy limits any mandatory rights under applicable consumer protection laws.

For users in the European Union, certain digital services may not be eligible for withdrawal once performance has begun with your prior consent.

7. Changes to This Policy

We may update this Refund Policy from time to time. Continued use of the Platform after changes take effect constitutes acceptance of the updated Policy.

NERQIS LTD
Magdani 7, Office 101
4152 Limassol, Cyprus
[email protected]