Terms and Conditions
Last updated: 13th May 2026
Welcome to JustQA.
These Terms and Conditions (the "Terms") govern your access to and use of the JustQA platform (the "Platform").The Platform is owned and operated by Nerqis Ltd, a company incorporated under the laws of the Republic of Cyprus, with registered office at 7 Magdanis Street, Flat/Office 101, Kato Polemidia, 4152 Limassol, Cyprus and registration number HE487200 (the "Company", "we", "us", or "our").
By creating an account, purchasing a subscription, or using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Platform.
1. Use of the Platform
1.1 The Platform provides a software-as-a-service (SaaS) solution for automated software testing, including AI-assisted features.
1.2 You may use the Platform solely for lawful business purposes and in accordance with these Terms.
1.3 We reserve the right to modify, suspend, or discontinue any part of the Platform at any time.
2. Account Registration
2.1 To access certain features, you must create an account.
2.2 You agree to provide accurate and complete information and to keep it updated.
2.3 You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
2.4 You must notify us immediately of any unauthorized access or security breach.
3. Subscriptions and Payments
3.1 Access to certain features requires a paid subscription ("Plan").
3.2 Subscriptions are billed in advance on a recurring basis (monthly or annually).
3.3 Subscriptions renew automatically unless cancelled before the end of the current billing period.
3.4 You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing cycle.
3.5 Payments are processed by third-party payment providers. We do not store full payment card details.
3.6 If a payment fails, is reversed, or is disputed, we may suspend access to paid features.
4. Usage Credits (Coins)
4.1 The Platform uses usage-based credits ("coins") to access certain features.
4.2 Coins may be provided as part of a subscription or purchased separately.
4.3 Subscription coins are allocated on a monthly basis and are valid only for the active billing period. Any unused subscription coins expire at the end of the billing cycle and do not roll over.
4.4 Purchased coins are not tied to a subscription period. Unused purchased coins remain valid for up to twelve (12) months from the date of purchase, after which they expire.
4.5 Coins are consumed based on usage of the Platform.
4.6 Coins are non-refundable except as provided in the Refund Policy. Coins have no monetary value and cannot be transferred or exchanged.
5. Free Trials
5.1 We may offer free trials that provide limited access to the Platform.
5.2 Unless otherwise stated, no payment method is required to start a free trial.
5.3 The free trial will end automatically at the end of the specified trial period.
5.4 The free trial does not automatically convert into a paid subscription. A subscription will only begin if you actively purchase a Plan.
5.5 If you choose to subscribe after the trial, billing will start immediately upon purchase and the standard subscription terms will apply.
5.6 Any unused trial credits or access will expire at the end of the trial period.
6. Acceptable Use
6.1 You agree not to:
- (a) use the Platform for unlawful purposes;
- (b) interfere with the Platform's security or performance;
- (c) attempt to reverse engineer or copy the Platform;
- (d) misuse AI features or attempt to extract data at scale;
- (e) engage in fraudulent or abusive activity;
- (f) use the Platform to develop competing products or services.
6.2 We may suspend or terminate accounts that violate these rules.
7. Intellectual Property
7.1 All rights in the Platform, including software, design, and AI systems, belong to NERQIS LTD.
7.2 You are granted a limited, non-exclusive, non-transferable license to use the Platform.
7.3 You retain ownership of any content you upload but grant us a license to process it for providing the Services.
8. AI Features
8.1 The Platform includes AI-generated outputs.
8.2 Such outputs may contain errors or inaccuracies.
8.3 You are responsible for reviewing and validating any results before relying on them.
9. User Content and Data Usage
9.1 You retain ownership of all content, data, and materials that you upload, create, or generate through the Platform ("User Content").
9.2 By using the Platform, you grant us a limited, non-exclusive license to process and store your User Content solely for the purpose of providing the Services to you, including analysing websites, generating automated tests, and processing instructions submitted through AI-assisted features.
We may also use anonymised and aggregated data derived from your use of the Platform to improve performance, reliability, and functionality, provided that such data does not identify you or your business.
9.3 The Platform may use User Content and usage data within your account to personalise your experience, including adapting AI features to your usage patterns, test scenarios, and workflows.
9.4 Your User Content is not used to train shared or general AI models that benefit other users, unless you have explicitly provided consent.
9.5 We do not access or use User Content for any purpose unrelated to providing the Services, ensuring security, or maintaining the performance of the Platform.
9.6 We implement appropriate technical and organisational measures to protect the confidentiality and integrity of your data.
10. Refunds
10.1 All purchases, subscriptions, and usage credits (coins) are subject to our Refund Policy, which forms an integral part of these Terms. By using the Platform or making a purchase, you agree to the Refund Policy.
10.2 In the event of any conflict between these Terms and the Refund Policy, the Refund Policy shall prevail with respect to billing, payments, and refunds.
10.3 Subscription fees and purchased credits are generally non-refundable, except where required by applicable law or in cases of billing errors, technical issues, or other circumstances described in the Refund Policy.
11. Service Availability
11.1 We aim to provide reliable and continuous access to the Platform. However, the Platform is provided on an "as available" and "as is" basis, and we do not guarantee uninterrupted or error-free operation.
11.2 We do not provide a formal service level agreement (SLA) or guaranteed uptime unless explicitly agreed in writing. However, we use commercially reasonable efforts to maintain a high level of availability and reliability of the Platform.
11.3 The Platform may be temporarily unavailable due to maintenance, updates, technical issues, or circumstances beyond our control.
11.4 Where reasonably possible, we will use commercially reasonable efforts to:
- (a) maintain the availability and performance of the Platform;
- (b) address technical issues in a timely manner;
- (c) provide advance notice of scheduled maintenance where practicable.
11.5 We shall not be liable for any downtime, service interruptions, or loss of availability, except where required by applicable law.
11.6 No compensation is provided for any service interruptions, downtime, or loss of availability, unless explicitly agreed in writing.
12. Limitation of Liability
12.1 Nothing in these Terms excludes or limits liability for:
- (a) death or personal injury caused by negligence;
- (b) fraud or fraudulent misrepresentation; or
- (c) any liability that cannot be excluded or limited under applicable law.
12.2 To the maximum extent permitted by applicable law, we shall not be liable for:
- (a) any indirect, incidental, or consequential damages;
- (b) loss of profits, revenue, business opportunities, or data;
- (c) reliance on AI-generated outputs without independent verification.
12.3 Subject to clause 10.1, our total aggregate liability arising out of or in connection with the Platform or these Terms shall be limited to the total amount paid by you to us for the use of the Platform during the twelve (12) months preceding the event giving rise to the claim.
12.4 Nothing in this clause affects any mandatory consumer rights under applicable law.
13. Termination
13.1 You may stop using the Platform at any time.
13.2 We may suspend or terminate your access if:
- (a) you breach these Terms;
- (b) required by law;
- (c) necessary to protect the Platform or other users.
14. Data Protection
14.1 We process personal data in accordance with our Privacy Policy.
14.2 We do not sell personal data or use it for advertising purposes.
15. Changes to the Terms
15.1 We may update these Terms from time to time to reflect changes in our services, legal requirements, or business operations.
15.2 Where changes are material, we will provide reasonable prior notice, which may include notification via email or through the Platform.
15.3 Unless a different period is specified, changes will take effect no earlier than 7 days after such notice is provided.
15.4 If you do not agree to the updated Terms, you must stop using the Platform before the changes take effect.
15.5 Continued use of the Platform after the effective date of the updated Terms constitutes acceptance of those changes.
16. Governing Law
16.1 These Terms are governed by the laws of the Republic of Cyprus.
16.2 Where required by law, consumers may have additional rights in their country of residence.
17. Contact
If you have any questions, please contact:
NERQIS LTD
Magdani 7, Office 101
4152 Limassol, Cyprus
[email protected]